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Check out this quick intro from the founder, Matt Molter, on why he started Agency360 and why they’re hiring!
What it is like to be a part of our team
Do you want to help your community and make a positive impact on your public safety heroes? Do you like thinking of something in the morning and executing on it in the afternoon? Are you interested in chocolate o’clock, and the excitement of being one of the first 10 hires of a growing company? If so, Agency360 may be the perfect place for you.
Agency360 delivers next-generation onboarding and evaluation software that helps local police officers, firefighters, EMTs, 911 dispatchers, jailers, and private security firms across the country. We are building the tools of the future to help public safety agencies create a positive culture and optimize their organization.
We strive to deliver an exceptional user experience to all we serve. If you share that passion, love a flexible environment, and want a say in how the company scales, reach out about one of the positions below. Come join us and become one of our first 10 hires in a fast-growing self-funded company!
Agency360 is looking for a full-time remote account manager that will serve a critical role in reducing the CEO’s daily duties as we expand our small team. The account manager will wear a variety of hats blending 70/30 of their time on new business development and customer happiness tasks. The position requires travel to the handful of trade shows we attend each year and once trained flexible work hours and locations are available.
A typical day of an account manager might involve…
Answering inbound phone calls and emails to help a customer or qualify a prospect.
Consistent email and phone follow-ups to check on customer satisfaction, schedule demos, and online product trainings.
Online sales demonstrations of the software or online training for new customers getting started.
Billing activities including sending formal quotes, sending invoices.
Updating the team via tools like our CRM, Email, Chat so they can help continue the great impression and relationship you started.
Working on an RFP or Partnership proposal.
Experimenting with customer acquisition tactics and challenging assumptions to identify ways to amplify and scale the sales process.
Laughing with customers and prospects at a tradeshow or conference.
Passionate about doing work that can make a difference in your community.
Have 3 years experience in an account management or sales role.
Confident in being on the phone and having positive communication using remote tools.
Proactive and have a self-starter attitude.
Willing to expand your comfort zone.
Able to learn quickly, adapt to change, and be tech-savvy
High standards for yourself and your team
Enjoys teaching and creating relationships
Desire for skill mastery and thought leadership
Bonus points if you have…
Strong written skills
Ability to create high-quality content
Previous experience selling SaaS products in the Government/Public Safety market
How will you know if you are doing a good job?
Your activities and insights improve the customer experience that leads to positive customer happiness the conversion rate of inbound leads each quarter, resulting in a steady increase in monthly recurring revenue. Your interactions with the customer are positive and lead to the next step in the sales process or solving their support issue. You always create a great experience with prospects and customers, even if they don’t ultimately decide to buy from us. You’re having fun and enjoying the rewards that come with being an integral part of a mission-driven team.
You are only one step away from being able to work remotely from anywhere. Fill out your email address here and then you will be directed to the application page for this remote job position. Good luck!