Ably is a tech company that provides developer tools and infrastructure for the realtime internet. Chatting on WhatsApp, hailing an Uber, asking Alexa what the weather will be like tomorrow – all of these things rely on complex software and infrastructure. This is what Ably provides.
Here’s just a few things that our platform powers: HubSpot’s chat and collaboration products, live score updates for millions of Australian Open tennis fans, and live transit updates for three million Chicagoans.
In the near future, Autonomous Vehicles, IoT devices (e.g. connected fridges or environment sensors), and AI-powered experiences will be the norm. But new infrastructure is required to power it all.
The opportunity in front of us is immense. Our mission is to become the definitive realtime infrastructure of the internet while powering and accelerating the emerging ecosystem. We’re on track. Today we deliver billions of realtime messages to more than 75 million people across web, mobile, and IoT platforms. But we can’t rest yet. In five years we want to reach one billion people everyday.
To see what life’s like at Ably, check out our careers page at www.ably.io/careers.
In this role
Ably works closely with its customers to ensure their success. We are hiring our first dedicated Customer Success Manager to take over responsibility for all of our large customers. This will involve close engagement on a regular basis to ensure they are receiving the service they require – both technologically and with respect to support. Within this context you will also be responsible for helping them grow their usage of the Ably platform and therefore increase their value to Ably, as well as our value to them.
Day to day, you will:
To be able to do this role, you will need to…
Ably is entering a new phase of growth led by an experienced senior team. You’ll be part of a successful, highly motivated, and extremely collaborative team.
To provide the infrastructure required for the next generation of the internet, to tell the world about it, and to support everyone inside Ably to do so, we hire people who are ready and capable of taking on challenging problems in a high-growth environment.
We want to work in a company of inclusive people who treat each other well. To really thrive at Ably, you’ll need to believe in and be prepared to do your work in line with what we value, which is:
Ably is an Equal Opportunity Employer.
If you enjoy working as part of a technology company, value open source, and love solving hard problems – then we’d love to hear from you, regardless of whether you fit the spec exactly or not. If in doubt, drop us an email; we’d be more than happy to give you some advice on your application.
You are only one step away from being able to work remotely from anywhere. Fill out your email address here and then you will be directed to the application page for this remote job position. Good luck!