Job Description – Customer Success Specialist (090429) Job Description Customer Success Specialist – ( 090429 ) Description EatonCare (Canada division) is seeking a Customer Success Specialist. This position is located at our Burlington, Ontario HQ facility. Position Overview: Responsible for providing Eaton customers, distributors, end users, potential future customers and Field Sales with technical support and product, delivery, pricing, claims/returns and program information.
The incumbent will also manage customer orders, including order entry and order changes, and will expedite orders and shipments with operations. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day.
It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this function you will: Serve as a key point contact for all product related activities that are handled through the EatonCare Customer Service Centre (pre-order/present-order/post-order). Provide telephone support for order entry, order expedites, special shipments as well as any other inquiries related to shelf-good products.
Enters new orders from customers through multiple order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers through multiple order entry systems, using established business rules. Provide product selection and identification for new applications, as well as cross reference for old-to-new and for competitors’ products.
Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with supply chain to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
Manage orders in an environment within a fast-paced and changing environment across multiple business systems. Provide cross-functional support to our logistics and supply chain department as well as warehouses across Canada. Applies extensive knowledge of business processes and systems to excel at the following: expedite orders to prevent customer line downs or machine downtime; process emergency and/or expedited orders and shipments in a timely manner; provide customers and/or distributors with product information; and prepare price quotations.
Maintains accurate and organized order files, order acknowledgments and customer contact information (including ship-to addresses). Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues.
Participates in the After-Hours Emergency Pager rotation (as assigned). Perform all job functions with adherence to Eaton’s Philosophy and Values as well as the Safety and Environmental standards When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger. Qualifications Required (Basic) Qualifications: Bachelor of Science Degree in Electrical or Mechanical Engineering or Electrical Engineering Technologist Diploma Ability to work in Canada without company sponsorship 1-3 years of customer facing / customer service support experience Preferred qualifications: 2 years’ experience in the electrical industry Strong computer skills and highly proficient in Microsoft applications Knowledge of Global Vista, Oracle / Sterling platform Working knowledge of BidManager software Ability to multitask and work in a fast paced environment Bilingual in English and French Knowledge of electrical and mechanical components and systems Effective time management and strong analytical skills Excellent interpersonal skills (verbal and written communication) Proficient in creative problem solving, conflict resolution and managing priorities The position operates in a global business environment, dealing with diverse viewpoints and cultures Position Criteria: Communicate with administrative, operations and supervisory staff as required.
Provide and/or participate in training as required. Comply with company rules, regulations and policies as stated in the Employee Handbook. Engagement in department events, and participate in Burlington committees.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton has in place accessibility policies for accommodating employees with disabilities.
If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: : https://www.eaton.
com/ca/en-gb/company/policies-and-statements/accessibility.html We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common.
It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job Primary Location : Canada-ON-Burlington Work Locations : Burlington Ca Loc 5050 Mainway Burlington L7L 5Z1 Organization : ESSG CA Canada Job Level Schedule : Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?
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