Hello We are looking for a very sociable, attentive to customers, friendly and problem solving Customer Support Manager . We offer a remote full-time employment, working hours: 12:00 – 21:00 (New York time ) The headquarters is in the USA. The company provides a popular service for thousands of customers in USA.
What you will do: • Respond to customer inquiries and provide first contact resolution of customer issues via email (Zendesk) . • Deliver timely and accurate responses to customer questions and requests. • Turning potential negative customer situations into positive experiences.
• Display a professional, positive, and enthusiastic demeanor to customers. • Escalate unresolved queries to the next level of support or to the developers. • Provide exceptional customer experience as measured through customer surveys.
Requirements: – Advanced English fluency. – Exceptional written communication skills. – Excellent communication and presentation skills.
– Self motivated, smart, enthusiastic, positive attitude. – Highly organized, you can manage and prioritize several tasks. – Customer service skills, ability to communicate with people and to solve their problems.
Please feel free to send us your CV
You are only one step away from being able to work remotely from anywhere. Fill out your email address here and then you will be directed to the application page for this remote job position. Good luck!