IT Support Engineer, BerlinMy client are currently recruiting an IT Support Engineer to join their team based at one of their customer sites in Berlin.They are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. This role is suitable for a candidate who currently resides in Germany and can speak a minimum level of B2 in German language.
Working as the Desktop Support Engineer you will provide on-site IT support resolving desktop problems and maintaining hardware in line with defined operating procedures and within agreed contractual service levels within a Corporate environment on a permanent basis.A snapshot of what you will be doing:Provide technical subject matter expertise, assurance, lifecycle management, acceptance into service and 3rd line support to the customers infrastructure estateDeliver hard and soft break fix services for laptops and desktops across the customer site portfolioProvide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).Support, manage and maintain the configuration and installation of the Desktop, including patch updates and hardware replacements.
Takes ownership of 3rd Line escalations to the Infrastructure team and works with the Service Delivery Team from fault/defect identification through to fix, closure and production of knowledge article where appropriate.Review, support and undertake small changes/config changes to existing ‘run’ estate What are we looking for?At least 2-3 years’ experience of working onsite providing Desktop Support/ IT SupportAble to demonstrate strong working knowledge of ITIL Service management frameworkAbility to work under pressureExcellent customer service skills, native German and English speaker (B2 minimum)Good knowledge and experience in Microsoft Desktop Software and Operating SystemsAn understanding of network protocols, server hardware and configurations or other IT qualificationsAbility to lift / move computer equipment weighing up to 50Lbs.
Driving licence B is requiredA strong knowledge of Linux and MAC is highly desirable and will be prioritised This role will be working a 9-hour day (including 1 hour for lunch) in a Monday – Friday 8am-5pm
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