Azqore is looking for someone with a background in development and/or consulting in Microsoft Dynamics 365 Finance and Operations version 10.x Cloud to support and maintain its ERP solution. With a strong knowledge in the finance, project and purchasing modules, the candidate should be able to manage both day to day user support and the governance process to evolve the software to best fit the requirement of the organization.
The ideal candidate will have a background in consulting or business analysis gained in implementation of ERP solutions, preferably Microsoft Dynamics 365 Finance and operations and will have a strong functional and technical understanding ERP solutions. He/she will have strong communication skills and experience in servicing a geographically remote user base. Experience in cloud solution will be an advantage.
Fluent English is essential. Knowledge of French is an asset. Helpdesk 1.
Helpdesk response topics include: Login issues Timesheet and Expense Report Delegation creation Monitor and fix/delegate Workflow Stoppage Support HR and Purchasing 2.Helpdesk response topics include: a.Login issues Clear cache; Profile expiry; User disconnect / deletion of profile; ID and password for Chrome b.
Timesheet and Expense Report User error search and process challenges; Redirecting for single instance delegates; Recall for changes to submitted/approved; time and expenses; Restarting workflows; Communicate regarding missing Project IDs c.Delegation creation Timesheets; Expense Reports; Approvals d.Monitor and fix/delegate Workflow Stoppage Troubleshoot and solve issues stopping workflows; Delegate to appropriate people; Test to resolution e.
Support HR and Purchasing: Troubleshoot issues; Help Quality Assurance (QA; Testing) f.Project Management module support (next module) g.Procurement module support (next module) BA/Dev Work ERP Run Activities Make all functional processes operational through MS Dynamics 365 Assist with all business lines for project configuration and change in the ERP Ensure that these processes meet current and future business needs Propose process and operating mode optimizations, productivity gains Improvements Process design functionality of the tool Implementation and delivery/tests assistance until Go Live Design Documentation (configuration) Business Requirements Documentation and Specifications Requirements Documentation Submit in-house development estimates for arbitration Supporting End User Modifications Definition and organisation of training: basic training for new users, training on new functionalities for all employees.
1.ERP Change Activities Upgrades Organization and management of non-regression tests (preparation of test schedules, test cases and test sets corresponding to the test cases). Participate in and monitor the tests / Automated Testing QA of Upgrades Communicate ERP related change requirements to Azqore development team 2.
Create, Maintain and Improve Documentation Write notifications to users (Change management communications) Documentation for Azqore Academy Create/assemble/maintain FAQs composed of: QRGs; Large Reference Guides Documentation and Support for Training Documentation Instructor led training Computer Based Training design and build
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