Microsoftâ€™s Cloud Operations & Innovation (COI) is the engine that powers our cloud services. As a COI Datacenter IT Technician , you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Microsoft Azure, Office 365, Xbox, OneDrive, and Bing search platforms. Empower Billions Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers.
Our foundation is built upon, and managed by, a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With personnel safety, environmental sustainability, and data security at the forefront of our datacenter design and operations we continue to grow and evolve as we meet the ever-changing business demands that make Microsoft a world-class cloud provider. Be at the forefront of the action in COI as part of our global datacenter operations As a successful Datacenter IT Technician (DCT), your performance objectives include: Empowering a culture of safety, security, and compliance across your datacenter activities Providing remote support guidance to third party personnel physically executing to: Power cycles, swapping of failed components, handling of storage media, and general troubleshooting for production, datacenter network, compute devices, and related infrastructure Coordinating physical equipment installation leveraging multiple teams and workflows supporting datacenter network, compute devices, and related infrastructure Providing remote support guidance to third-party personnel physically performing cable installations, testing, and troubleshooting standard datacenter grade networking optics, technologies and infrastructure Understanding and executing your activities within a ticket management platform If required, assisting Datacenter Inventory and Asset Management Teams with shipping/receiving and inventory management activities to support high volume work activity Delivering to world-class customer service principles through your interactions and engagements pursuant to above activities Establishing and enhancing strong working relationships with multiple and varied internal teams and external suppliers Demonstrating a strong desire and capability to learn, grow, and develop new skills Fostering the OneMicrosoft culture and values with your team by promoting diversity and inclusion.
Basic Qualifications: Technical College degree or certification(s) in Computer Science, Math, Telecommunications, or equivalent work experience. At least two years of experience supporting IT equipment or related technology Flexibility to work non-business hours (shifts) that may include weekends and/or holidays Preferred Qualifications: University or college degree or certification(s) in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or equivalent work experience Applicable certifications: CompTIA, Microsoft, or Network Certifications Working knowledge of physical Enterprise-class IT infrastructures (e.g.
Servers, SANs, Networking, etc.) Basic working knowledge of CE infrastructures (e.g.
UPS, Generator, AHU, etc.) Basic project management experience or related certifications Experience with standard rack mountable infrastructures and cabling systems Relentless attention to detail amid ambiguity and complexity Strong written, verbal, and interpersonal skills Experience working with datacenter-hosting vendors and lessors globally Previous experience working directly within a datacenter environment Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter Microsoftâ€™s Cloud Operations & Innovation (COI) is the engine that powers our cloud services.
As a COI Datacenter IT Technician, you will perform a key role in delivering the core infrastructure and Skills: Cloud Computing, Data Center, Information Technology, Linux, Microsoft, Microsoft Technologies, Networking, Security, Servers, System Administration, Troubleshooting, Windows Azure, Office 365 Experience: 2.00-5.00 Years
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