ITCS Group is a regional company providing IT Consultancy and Solutions services to clients in the top-tier Banking Industry. To meet the ever growing demand, we are looking for experienced IT Engineer to join our office in Singapore. In Office and Remote support for ITCS Offices.
On-site and remote support for local clients and other Regions within APAC. Handle technical inquiries and provide tier 1 & 2 solutions. Provide IT helpdesk, desktop, and infrastructure support.
Document all reported incidents and service requests via ticketing system. Provide on demand hands and feet infrastructure support for the region when necessary. Occasionally provide IT Support during non-office hours.
Assist and train users to improve the user experience with various IT products. Assist with Install, move, add and change of desktops, servers and other infrastructure hardware. Report Preparation & Updates as requested.
Maintenance of company databases and website. Responsible for supporting end user software such as PCR, Microsoft/Mac OS, MS Office, Video Conferencing(Skype, Hangouts, Polycom) etc. Vendor Management and Support.
Report Preparation & Updates as requested. Work with internal team for vendor hardware pricing, client support overview, sales pitches, and overall project support. Support ITCS Regulatory Advisory services.
Higher diploma in Computing Science or other relevant disciplines. 1 to 2 years of desktop support experience (fresh grads welcome to apply) Applicant with previous experiences in the banking industry will be an added advantage Experience on troubleshooting issue on Windows Desktop Environment, MS Office, Outlook and network ADDITIONAL JOB REQUIREMENTS (nice to have skills and experience) Working experience with: LAN networks (e.g.
switches, routers, firewall, wireless access point) server hardware and patching Data Center Operations network patching backup jobs storage virtualization active directory infrastructure using sccm to deploy new pc image
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