IT Support Engineer

COMPANY DESCRIPTION The EtonHouse International Education Group is headquartered in Singapore with 120 schools in over 12 countries. Together these schools provide high quality education to over 12,000 children globally. EtonHouse has been at the forefront of international education offering innovative pre-schools and K-12 schools across Asia.

In the early years, an inquiry-based, inspired by the Reggio Emilia approach is followed. In the,and, EtonHouse offers the globally recognized International Baccalaureate (IB) Programme and IGCSE qualifications. There are 9 IB schools in the EtonHouse family.

RESPONSIBILITIES Reporting to the Senior IT Manager, you will provide 1 st and 2 nd level technical support throughout the organisation. This would include on-site support of all the pre-schools and offices in EtonHouse Group in Singapore. Job Role & Responsibilities Provide operational support in activity remediation analysis in union with the IT support team Offer cause-analysis of IT related problems, including recommending cost effective solutions Assist in building a procedure framework to enhance the IT knowledge base of employees Collaborate pro-actively within the IT team to improve quality of systems and services within the organisation Assist in designing, implementing and renewing IT policies, procedures and standards Manage and track outstanding issues with users and support team for prompt execution and closure Lead periodic project update and provide progress reports to users and stakeholders QUALIFICATIONS Diploma/Degree in Computer Science or its equivalent At least 3 years’ experience in a 1 st level support environment Good working knowledge of Networking or Domain administration including but not limited to LAN, WAN, SSL VPN Knowledge on CCTV, IWB and Security Firewall Appliance would be highly desirable.

Experience in Project Management will be an advantage Ability to support remote offices in Singapore and to travel to the site, where necessary Good working knowledge Microsoft Windows and Server operating systems Good interpersonal skills as this role require communication with all levels of employees Good written and verbal communication skills Please note that your application will be sent to and reviewed by the direct employer – EIH – HQ COMPANY DESCRIPTION The EtonHouse International Education Group is headquartered in Singapore with 120 schools in over 12 countries. Together these schools provide high quality education to over 12,0 Skills: Active Directory, Business Analysis, Business Intelligence, Change Management, Data Center, Disaster Recovery, Integration, It Management, It Service Management, It Strategy, Itil, Leadership, Management, Process Improvement, Program Management, Project Management, Security, Team Leadership, Vendor Management, Windows Server Experience: 2.00-5.

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