Job Responsibilities To diagnose and resolve software and hardware related incidents, including operating systems (Windows and MacOS) and across a range of standard software applications. To assist all our users with any logged IT related incident. To take ownership of End User Computing issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible.
To act as escalation level 2 support to team and junior engineers. To escalate incidents to other support teams where necessary. To accurately record, update and document requests using the ITSM system.
To perform IMACD service requests (install, move, add, change & decommission) of IT equipment and software. To manage team resources including scheduling and assignment where required. To maintain a high level of customer satisfaction at all times.
To maintain cordial and respectful relationship with client’s point of contact Job Requirements Minimum ITE/Diploma or equivalent 1 to 2 years’ experience with general desktop support. Good communication skills. Possesses sound technical troubleshooting and problem solving skills.
5 days work at Town area Salary up to $2800 Interested applicants pls submit your MS Word Resume (attach with photo) to ITsmartforte.com Shortlisted candidates will be contacted soon. Thank you.
Job Responsibilities To diagnose and resolve software and hardware related incidents, including operating systems (Windows and MacOS) and across a range of standard software applications. To Skills: Computer Hardware, Desktop Support, Hardware Support, Information Technology, It Hardware Support, Remote Desktop, Troubleshooting Experience: 2.00-5.
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