MaxLinear is looking for a skilled IT Support Specialist to join our growing, global IT team. In this role, you will assist local end users and determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You will focus on the following: Install and configure end user computer systems, respond to end user IT support requests, diagnose and repair hardware malfunctions, software issues, and networking problems Provide technical support on-site or via remote-access systems Track and manage support tickets Work closely with Design Engineers in multiple departments Support all employee on-boarding activities including configuring equipment, installing software, setting up email and telephones, VPN accounts, setting up accounts and access rights based on role, providing employees office access, and deploying hardware Maintain and support office file servers, server room, office networks and shared equipment including printers, wireless access points, office security system, etc.
Work with other operations staff (systems administrators, network engineers, vendors, Engineering Department Managers) to insure MaxLinear staff have the equipment, software and access to perform their jobs Maintain asset and software inventory Work with IT Management, Operations Management and Finance to acquire new assets based on approved budgets and approved needs Obtain quotes and place orders with vendors/providers to acquire IT equipment, software and services Assume ownership of escalated issues and drive them to resolution Work with other team members to propagate knowledge to the entire team Qualifications Experience with Windows 10, MS Outlook, Office 365, MS Teams, Active Directory, DNS, DHCP, SSL, OSI Model, TCP/IP, SSL/TLS, VPNs, Firewall, IDS/IPS PC repair, PC troubleshooting, PC deployment, PC Imaging, client/server and network service delivery experience IT experience supporting an engineering department in a design environment Experience using analytical skills to debug, troubleshoot, and resolve user problems Ability to explain complex IT concepts in simple terms along with excellent written and verbal communication skills Experience with troubleshooting remotely using tools like Teams, WebEx, TeamViewer Experience with multifactor authentication, Microsoft Authenticator, Duo Authenticator, and Cisco AnyConnect VPN Client Experience working with the JIRA ticketing system Experience with virtualization technology including Microsoft Windows Virtual Desktop VDI Experience in PowerShell/Bash or Python Ansible/Puppet/Chef MDT/WDS/SCCM Experience supporting and troubleshooting Linux (Ubuntu/CentOs/Redhat) MCSA, MCSE, A or Network certifications High School diploma or equivalent (Bachelor’s degree preferred) 6 years of experience Company Overview MaxLinear is a global, New York Stock Exchange-traded company (NYSE: MXL) where the entrepreneurial spirit is alive and well. We are a fabless system-on-chip product company, striving to improve the world’s communication networks for everyone through our highly integrated radio-frequency (RF), analog, digital, and mixed-signal semiconductor solutions for access and connectivity, wired and wireless infrastructure, and industrial and multi-market applications. We hire the best people in the industry and engage them in some of the most exciting opportunities that connect the world we live in today.
Our growth has come from innovative, bold approaches to solving some of the world’s most challenging communication technology problems in the most efficient and effective manner. MaxLinear began by developing the world’s first high-performance TV tuner chip using standard CMOS process technology. Others said we couldn’t achieve the extremely high-performance requirements using CMOS, but we proved them wrong and achieved enduring global market leadership with our designs.
Since then, we’ve developed a full line of products that drive 4G and 5G infrastructure; enable data center, metro and long-haul optical interconnects; bring 10Gbit to the home; power the IoT revolution; and enable robust and reliable communication in harsh industrial environments. Over the years, we’ve expanded through organic growth and through several acquisitions that have perfectly complemented our existing portfolio and enabled us to deliver complete end-to-end solutions in our target markets. One such example was the acquisition of Intel’s Home Gateway Platform Division that added Wi-Fi, Ethernet, and Broadband Gateway Processor SoC technology to our connected home portfolio creating a complete and scalable platform of connectivity and access solutions to fully address our customers’ needs.
Our headquarters are in Carlsbad, near San Diego, California. We also have major design centers in Irvine and San Jose, California; Vancouver, Canada; Valencia, Spain; Bangalore, India; Villach, Austria; Munich, Germany; Israel; and Singapore. We have approximately 1,500 employees, a substantial majority of whom have engineering degrees and include masters and Ph.
D. graduates from many of the premiere universities around the world. Our employees thrive on innovation, outstanding execution, outside-the-box thinking, nimbleness, and collaboration.
Together, we form a high-energy business team that is focused on building the best and most innovative products on the market. Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
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