L2 Technical Support Specialist (Remote)

Affise is a Performance Marketing Platform for building powerful business partnerships. Our mission is to solve the complexity in this industry by providing Business Intelligence tools that help our customers to make better decisions based on their marketing data. A few interesting facts about us: our team has 100 high-skilled specialists; terabytes of data about our clients, about clients of clients, about clicks, about traffic; only our products, created with love and intelligence; our offices are located in Vilnius (Lithuania); Minsk (Belarus); Limassol (Cyprus), Tel Aviv (Israel), Gurgaon (India), Shanghai (China); 1000 B2B customers worldwide; Affise is a winner of the International Performance Marketing Award in the Industry Choice of Technology nomination.

Right now we are looking for an L2 Technical Support Specialist to join our Support team on a full-time basis. Your responsibilities will include: Acting as a secondary point of contact for all external (Affise customers) & internal (Affise members) queries; Performing secondary support and technical issue resolution via email, chat-widget, Slack, and other channels as assigned; Providing secondary Q&A assistance on all Affise products by request; Initiating clients and internal documentation updates through notifying Level 2 Team Lead and/or Knowledge Base & Quality Control Team via regulated means; Assisting with the review, evaluation, and recommendation of updated or current services or/and functionalities, participating in products improvements; Participation in customers feedback collection and transfer them to the Production team in any regulated way; Accepting, processing, escalating customers requests when workloads are high or during any reduced staffing levels at the 1st and 2nd support levels; Addressing personal, customers, employees issues that may affect performance at work and highlight to Level 2 Team Lead where appropriate. What Affise can offer you: 22 business days of annual paid time off; 10 business days off; 5 sick days; Competitive salary; Friendly team of professionals; Experienced mentor; Working schedule (Monday – Friday 9:00 am – 6:00 pm / 11:00 am – 8:00 pm); Opportunity to work remotely.

Join Affise Squad