HSBC Service Delivery (Polska) Sp. z o.o.
is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations.
Currently, we are looking for a candidate for the position of: Mobile Governance Lead (ITID Client Services) Location: Kraków Department: IT Infrastructure Delivery (ITID) – Client Services Overview: This role resides in one of the newly established IT Infrastructure Delivery (ITID) agile engineering pods within the End User as a Platform (EUaaS) platform. The intent of these new engineering pods is to provide a first-class user experience to HSBC staff, adding increased levels of automation and cloud-based management to our EUaaS platform. Our ambition is to deliver an industry-leading platform: Highly automated, highly self-service, highly secure, highly resilient, and highly mobile.
We will do this by developing world-class automation and integrating with the wider HSBC infrastructure environment, through the activities of the agile engineering pods. In 2020 we are working to migrating existing resource to a centralised location so initial work will be to complete knowledge transfer from other HSBC locations. Key Accountabilities: Oversight of all vendor relationships.
– Lead monthly & quarterly service reviews. – Ensure invoicing, billing and internal recharges are accurate and processed in a timely manner. – Ensure regular usage statements are issued to the business.
– Identify and implement cost savings initiatives where possible. – Maintain up to date records of all active connections across the organisation. – Lead contract negotiations and RFPs.
– Own vendor management tasks through internal management platform. Risk, Audit and Compliance Lead – Manage all Risk, Audit and Compliance activities for the team. – Lead Audits as they happen.
– Work with CS Governance team to register and Risks when appropriate and track them through to remediation. – Ensure compliance with all policies and standards relevant to mobile platform. – Represent the team in Governance forums.
MI and Reporting – Produce MI across the mobile platform for all metrics which need to be reported. – Compile presentations or reports as required. Requirements English language required Experience working with an Operational IT Team Understanding of mobile platforms preferred Have sufficient knowledge of IT policy, processes, procedures and systems deployed Ability to work under pressure, deliver within limited timescales, and proven ability to prioritise against competing demands Strong analytical skills to quickly assess situations, their impact and options for resolution Good team player skills which rely on honest open communication and reliability of individuals to strive to deliver an excellent service to the customer Experience of working in a global team a benefit Proven ability to articulate complex issues concisely Experience with Vendor management tasks and processes Experience managing Risk and governance Experience producing and delivering MI We offer: Stable job in professional team Interesting path of career in an international organization Consistent scope of responsibilities Private health care, employees’ benefits Possibility of remote working Commutable office location Casual dress code Cultural exchange You’ll achieve more when you join HSBC.
To apply for this position please send your curriculum vitae in English including reference number, using “Apply now” button below. Applications sent to us will be taken into consideration only if they include the following statement: “ I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.
hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o.
o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).” In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.
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