Responsibilities Monitor and proactively respond to network and service alarms/alerts to ensure that SPTel services are in good health. Support all incoming technical fault calls. Responsible to create and track trouble tickets to closure.
Perform technical troubleshooting in accordance to established troubleshooting procedures. Elevate incidents to next level technical support or field dispatch, when a case is not resolved within predetermined timeframe, and according to established processes and procedures. Timely update of ticketing system with complete and accurate details.
Prompt communication of incident status and update to respective parties. Requirements Degree or Diploma in Engineering or equivalent. At least 2 years of technical support experience in a NOC/SOC environment is preferred.
Knowledge of Fibre, IP Network, Metro-E, DWDM, TCP/IP and/or cyber-security services. Good communications skill with pleasant personality and experience in customer service. Shift work is required for this position.
Only Singaporeans may apply due to government project Responsibilities Monitor and proactively respond to network and service alarms/alerts to ensure that SPTel services are in good health. Support all incoming technical fault calls. Respo Skills: Cisco Networking, Cisco Technologies, computer network operations , ip networking, mpls networking , Network Operations, Networking, remote troubleshooting , Tcp/ip, Technical Support, Telecommunications, Troubleshooting Experience: 2.
You are only one step away from being able to work remotely from anywhere. Fill out your email address here and then you will be directed to the application page for this remote job position. Good luck!