As a future member of the team based in Poznan you will have the opportunity to: Closely follow the day-to-day service delivery for the customer, acts as a contact for escalations or problem solving related to the service or /and the team Manage SLA and KPIs for delivered services. Responsible for compliance with Service Level Agreements. Create content accurate service reports and management reports.
Use all CC tools that are relevant for your role. Define and implement service process adjustments in the incident, change, problem and escalation process in close cooperation with the managers. Own service review meetings with service management and the customer or ensures regular participation in these meetings.
Ensure customer satisfaction through effective communication. You will be responsible for tracking all agreements made with Service Management and / or customer. Manage and support assigned team leaders in establishing and defining best practices.
Drive team members development activities Develop, document and introduce service agreements with the customer, Identify business opportunities with Service Management and the customer. Ensure that all billing and invoicing is done on time based on time and material. We offer various benefits such as: Private medical healthcare and cafeteria Extensive 1-month induction training fully paid Brand new and modern office within easy distance Home office opportunity and remote recruitment process due to Covid-19 situation Additional day off for birthday You are the ideal candidate if you have: Proven work experience in Service Delivery in international organization, team management In-depth knowledge of performance metrics Excellent communication and leadership skills Demonstrated Decision-making skills in dynamic environment Strong coordination skills to work activity for self and others Excellent administrative skills and ability to analyses data and produce data driven actions German and English language is a must Do you have any questions?
Then feel free to contact ALEKSANDRA.PIASECKACOMPUTACENTER.COM
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