Product Designer, Billing
We’re looking for a Product Designer to join our Revenue Growth and Billing team. This team is responsible for the customer journey from sign up, choosing the right plan for their needs, to paying for Zapier. This is a critical role for expanding and retaining Zapier’s user base. This designer will play a part in rapid experimentation, and building out complex systems for our payment structure. Are you excited to work on challenging problems with a team of designers, product managers, and engineers? Then keep reading!
We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you’ll take the leap of faith and apply.
Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
You’re a skilled designer and are continually growing. . You have at least 5 years experience designing and building software product experiences for end-users and have shipped design for a product used by a significant user base.You have a have a strong understanding of user-centered design and product thinking when making design decisions, and you back that understanding with compelling design solutions. You are able to quickly build up an understanding of all experiences and touch points that go into delivering value to our customers.
You are a skilled interaction designer. You craft high quality, end to end experiences. You build straightforward user flows, information architecture, and utilize the tenants of strong interaction design in your work. You leverage design systems for consistency and pay attention to the details of each screen. You work with engineers to ship experiences that are usable and aesthetically pleasing.
You leverage research and data. You enjoy learning from customers and team members, and you’re comfortable participating in research regularly to clarify or validate assumptions. You communicate what you learn with your team, and work with them to prioritize and iterate on solutions. You know how to measure the results of your work, test it with real users, and understand its downstream effects.
You’re a skilled written communicator. Zapier is a 100% remote team and writing is our primary means of communication. You’ll use written summaries and reports to communicate design thinking, rationale, findings, and next steps to other designers, product managers, engineers, and the full Zapier team. You know how to tell a compelling story in a concise way.
You are self-directed and process driven. At Zapier, we believe in systems and processes that let us scale our impact to be larger than ourselves.
A Product Designer’s Role at Zapier
Zapier is a small, fast-paced company, so you’ll get experience with a little bit of everything. That said, here are some things you’ll probably do:
For the past nine years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.
We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.
We believe that with the right tools, you can have a big impact with less hassle.
We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.
We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.
The Whole Package
Our team of 350+ is distributed (remote) because it lets us work with the best people. We have team members that live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! While we can hire many roles in locations anywhere in the world, some require specific timezone fits.
*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to UK, Canada, and US-based employees.
How To Apply
We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.
After you apply, you are going to hear back from us, even if we don’t seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.
Zapier is an equal opportunity employer. We’re excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.
You are only one step away from being able to work remotely from anywhere. Fill out your email address here and then you will be directed to the application page for this remote job position. Good luck!