Permanent remote working Job Description : – A QA Manager is primarily responsible for on-time deliveries, project resource management. A QA Manager should be the all-time point of contact for both; offshore team (i.e.
Devs, QAs, TLs) and respective onshore stakeholders for everything QA. A QA Manager is expected to possess expert-level knowledge of CRM platforms, domain functions, technology, and all QA processes and methodologies. A QA Manager’s duties can be categorized as : (I) Delivery Management (70% of the time) – Billability of at least 16-20 hrs per week (Util Target).
– Be the thought leader and add niche dimensions to the solutions in terms of usability, scalability, quality, and maintainability. (II) Task Management – Setting priorities for the team – Streamlining work from multiple channels – Critical decision making – Provide pre-sales and/or sales support – Establishing and ensuring apt QA processes – Setting the right expectations with all the respective stakeholders – Proactive and diligent communication in all appropriate channels – Establish necessary reporting mechanisms providing insights on throughput – Act as QA Lead in all non-QA Lead projects – Handling project perceptions – Ensure all best practices including frameworks, tools, etc., are followed – Help evaluate the use of reusable test plan components (II) Resource Management (30% of the time) – Define allocations of Project QA Resource Requests – Ramp up allocated resources with the necessary knowledge, skills, and expectations for smooth kickoff – Monitor weekly assignments, schedules, and timecards.
Ensure utilization targets of all QA resources are met. – Manage back-ups or alternative resources – on-demand basis, during PTOs or during unexpected events – Ensure optimal utilization of resources. – Design and drive programs to target optimum billability for reaching SL100 milestone.
– Exhibit good interpersonal skills by being a team player, staying approachable and collaborative. – Obtain and maintain Salesforce.com Certified Sales Cloud Required : Certified Service Cloud certificates ( all certifications of a QA Engineer).
Required Experience, Skills and Qualifications : – 10-15 years of Functional & Non-Functional Testing experience – SFDC certifications (Administrator, App Builder, Sales Cloud, Service Cloud, FSC, HC, etc.) – Minimum 8 years of experience with SFDC application testing – Minimum 10 years of experience in Software Development Life Cycle – Excellent written and verbal communication and interpersonal skills Preferred Skills : – Experience with test automation and frameworks (GhostInspector, Java, Selenium WebDriver, Appium, Jenkins, Maven, BitBucket, SauceLabs) – Experience in Financial Services, Healthcare, Marketing Cloud / Pardot industries – Experience with Mulesoft, Vlocity or nCino (ref:hirist.com)
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