Service Desk Agent FULL TIME Warsaw, Poland With Professional Experience 9/30/20 This is an exciting opportunity for a Service Desk Agent to join a network operations centre, gaining exposure to next generation UC and networking technologies whilst also working with some of the largest technology partners and multinationals across a multitude of cultures and geographies. Key Responsibilities Providing service desk management for our global customers on a number of core technologies. Responsible for logging and capturing information for all calls reported to the service desk via the ticketing system, telephone and email.
Responding to monitoring alerts to identify and take appropriate action to avoid service impact. Providing incident and request management for our customers across the globe. Maintaining all relevant service management system tickets, inventory and other data.
Ensuring incidents, service requests and maintenance tasks are managed within customer SLA’s. Provide a technical response to incidents and service requests, achieving immediate resolution where possible or alternatively performing diagnostics to identify the best possible escalation path whilst ensuring effective handover of diagnostics carried out. Apply all company and departmental policies, procedures and work instructions to their daily tasks and proactively contribute to improving these where possible.
Whilst the role is desk based at one of our 7 x 24 network operations centres, the successful candidate will be working remotely on tickets and change requests on sites around the world. This role will involve working shifts including nights and weekend work. Person Specification Excellent communication skills both written and verbal.
Ability to work to SLAs in a fast paced environment. Strong customer service focus. Ability to deal with difficult situations in an effective manner.
Strong problem solving and attention to detail skills. Excellent time management. Previous experience working within an IT service desk support position.
Candidates must have fluent English and Polish. Your Benefits Competitive remuneration package Shift Work Career Development opportunities Inclusive Workplace Work-Life-Balance Employee events Group Insurance Contact Laura Short APPLY ONLINE Great reasons to work for Damovo Big enough to deliver, small enough to care. At Damovo we are passionate about communication and being the catalyst for connecting people, processes and systems.
As part of the Damovo team you will deliver technology solutions and services that enable this complete connection. We are an ICT systems integrator, collaborating with the world’s leading technology vendors – including Avaya, Cisco, Mitel and Microsoft – to develop innovative communications solutions that enable our customers to achieve success on their digital journey. As part of a team of 550 employees with operations spanning over 150 countries globally, you can expect to work in a very open and agile culture, where freedom to voice your ideas is encouraged and facilitated through flat structures and supportive management.
Become the driver of digital transformation with us.
You are only one step away from being able to work remotely from anywhere. Fill out your email address here and then you will be directed to the application page for this remote job position. Good luck!