Service Desk Analyst with German NEW

Constantia Flexibles is the world’s third largest producer of flexible packaging. We envision a world in which packaging provides people with the highest benefit at the lowest impact on the environment. Based on the guiding principle of ‘People, Passion, Packaging’, over 8,000 employees manufacture tailor-made packaging solutions at around 38 sites in about 16 countries.

Many international companies and local market leaders from the consumer and pharma industries rely on our sustainable and innovative products. www.cflex.

com For IT team in Business Services Center Krakow, we are searching: Service Desk Analyst with German Your duties & responsibilities: Constantia IT Users support involving first-level diagnosis and troubleshooting. Create and managing the incident tickets after proper problem/incident validation. Respond to questions from Constantia employees via email and phone call.

Technical assistance for end Users (request fulfilment). Route the incident tickets to correct support groups (2nd Level Support) Ensure that the incident tickets are updated on regular basis; Manage communication with end users. Resolve the incidents and restore services acc.

Service Desk SOP’s. Requirements: Bachelor’s degree, preferred IT or other technical area. Minimum 1 year of applicable working experience.

Proficiency in German and English – min. B1/ B2 level. Basic troubleshooting abilities in a Windows environment especially related to the client desktop support.

Good knowledge of fundamental operations of software (MS Office/ Windows 7/10). Good knowledge of hardware (laptops, PCs, phones, printers, scanners) and other IT equipment. Our offer: Perspective of long-term professional development with the possibility of promotion.

Possibility of development in the various IT areas. Friendly work atmosphere in a large and stable company with a global reach. Opportunity to participate in new interesting implementations and projects.

Long-term stable employment. Strong team-oriented culture. Attractive benefit package.

Your benefits: MyBenefit & cafeteria system Personal pension found (PPE) Annual bonus Medicover – medical care program Travel insurance package German language course Flexible working hours and remote work