We’d love to put your mind at ease while looking for a new opportunity during a pandemic. Read about how we’re supporting #TeamThinkific during COVID-19 and how we’ve transitioned to working remotely.
**This role is for someone living in Canada who wants to join our fast-growing engineering team but does not wish to relocate. We are looking to expand the Thinkific team beyond Vancouver to reach awesome candidates across Canada. Please only apply if you are legally able to work in Canada and are comfortable working remotely.**
Are you looking for your next opportunity to grow and develop an incredible team? Are you excited by the complexity of technical troubleshooting and the collaboration required to solve issues? You know that the success of any company is tied to both a high quality product and the customer experience–and that’s where you come in. If you’re looking for a big challenge that holds big opportunities, you’ll find that at Thinkific!
As the Technical Support Operations Manager, you will be tasked with leading, developing and growing our Technical Support team so that it scales with the needs of the company. In this role you’ll identify, design and implement improved processes and operational policies for the Technical Support team. The Technical Support Team is responsible for triaging all external and internal technical questions, issues and bugs, which are then prioritized, investigated, and solved in collaboration with our Software Engineers. Together you’ll focus on fixing the right things fast and creating positive customer experiences. You’ll also assist with day-to-day operations, including leading standups, resolving blockers, and coaching Technical Champions.
You are only one step away from being able to work remotely from anywhere. Fill out your email address here and then you will be directed to the application page for this remote job position. Good luck!