Job Description Global Endpoint Operations manage the Endpoint Systems that connect the Visa’s Client globally to VisaNet for transaction processing, clearing and settlement. The team is responsible for all technical aspects of the endpoint lifecycle from project initialization, system installation and maintenance, operational support to system disconnection. The engineer is responsible for project management and implementation of endpoint projects, working with global clients, vendors and Visa Internal team to expand access of Visa products and services globally.
Responsibilities Provide project management, technical advice and support to Visa’s Client institutions and processors to ensure customers expectation are exceeded. Discipline in detailed documentation and reporting of projects plan,project status and issue logs. Timely and accurate updating of Project Tracking System records and maintaining Global Inventory records.
Create and test implementation procedures for vendor’s field engineers and support team for installation and activation. Perform remote system Installation with on-site vendor engineersupport, configuration and hardening of servers. Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly Timely and Quick escalation of critical situations and of project-risksthat can impact project delivery to Manager and 3rd Level supportteam.
Ensure that all server deployments follow Visa security guidelines and report any kind of non-compliance. Able to communicate and work cordially in global team with teammatefrom different culture and in multiple time zones. Operations environment requiring shift work, required to work weekends and holidays as requested or scheduled.
Work closely with both Support and Project team to ensurebest-in-class delivery of solutions and support to Visa client. Ensure all incidents and changes are in compliance to ITIL and operation policy. Ensure that all servers going into productions are hardened and meet operational acceptance criteria.
Qualifications Basic Qualifications: 4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree Preferred Qualifications: 7-10 years of work experience and a Bachelor’s Degree or 6 years of work experience with an Advanced Degree (e.
g. Masters, MBA, JD, MD) or 3 years of experience with a PhD. ITIL Certified Basic Shell Scripting Knowledge.
Ability to effectively perform problem isolation and resolution of critical systems in order to have the least amount of impact and downtime. Knowledge and Experience in HP ProLiant and Dell servers. Able to work and communicate effectively with Network and other application teams for day to day troubleshooting and diagnosis of issues.
Outstanding customer service skillsand a dedication to the customer service experience. Must exercise a reasonable amount ofindependent judgment under minimum supervision. Ability to assess and analyzetechnical situations and provide viable alternatives.
Ability to write and speak in asecond language Japanese or Spanishwill be an advantage Meticulous and experience insupporting critical systems. A keen interest to learn new skills and technology through online resource. Project Coordination Experience Additional Information Work Hours This position requires the incumbent to be available during core business hours.
Travel Requirements This position requires the incumbent to travel for work less than 10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Job Description Global Endpoint Operations manage the Endpoint Systems that connect the Visa’s Client globally to VisaNet for transaction processing, clearing and settlement. The team is responsible for all technical aspects of the endpoint lifecycl Experience: 4.
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